We offer exchanges or store credit within 7 days of receipt of purchase. All return/exchanges require a return authorization.

Exchanges and credits will be processed for accepted items, excluding original and return shipping fees. Merchandise should be returned in its original condition with the original packaging. We do not refund shipping costs.

Due to the variations in size, all rings custom ordered online are considered special orders and are subject to a 15% restocking fee if an exchange is requested. Rings that were ordered in your size are considered custom orders and as such are non-refundable once production begins.

Items that have been engraved, custom ordered or personalized are FINAL SALE and cannot be exchanged or returned for store credit.

Any product variations in size, colour or customization that is not available for “as-is” purchase on our website are considered special/custom orders and are FINAL SALE.

All out of stock pieces that are ordered in and have begun production cannot be exchanged or returned once production has started.

Returned merchandise showing any signs of wear, resizing, or damage in any way will not be accepted and will be returned to the sender at the sender's expense.

LLG Jewellers (Little Light Gems) reserves the right to refuse an exchange/repair/refund of any purchase made on littlelightgems.com or through invoice that do not meet the above requirements.